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Senior IT Consultant CRM Solutions

Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk's core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

 

Your responsibilities:

 

  • Lead the design and customization of SAP CRM / S/4 CM modules by translating business requirements into technical solutions, in close collaboration with functional consultants.
  •  Develop and configure technical components including workflows, interfaces, and enhancements.
  • Ensure understanding and adherence to governance frameworks, policies, and standards throughout solution design and delivery.
  • Provide expert consultation to support the implementation of compliant and effective IT solutions.
  • Conduct both technical and non-technical evaluations to improve the quality and efficiency of IT systems with a focus on SAP CRM / S/4 CM.
  • Prepare customer-focused reports that communicate findings, risks, and improvement opportunities.
  • Troubleshoot and resolve complex technical issues within SAP CRM / S/4 CM landscapes.
  • Ensure seamless integration of SAP CRM/ S/4 CM with other SAP modules and third-party systems.
  • Support system upgrades, patches, and continuous improvements.
  • Advise on best practices and guide architecture decisions in CRM-related project.

 

You offer us:

 

  • Bachelor's degree in Computer Science, lnformation Systems, or related field otherwise equivalent practical experience.
  • 3+ years experience in SAP CRM technical consulting and development.
  • Strong knowledge of SAP CRM architecture, configuration, and ABAP programming.
  • Solid understanding of CRM business processes and customer lifecycle management, ideally in a direct selling environment.
  • Experience in Project Management.
  • ldeally experience with SAP PI/PO, Web Services, and integration technologies.
  • ldeally experience working in Agile project environments (Scrum, SAFe).
  • Fluent business level English, both written and spoken.
  • Strong problem-solving and analytical thinking skills.