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IT Delivery Manager Campaign Automation and Marketing Applications

Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

Your responsibilities:

  • End-to-end responsibility for IT delivery (accountability for the entire lifecycle) of several IT services within an IT product, from development and deployment to operations and decommissioning (Development & Operations)
  • Manage service operations with multiple internal stakeholders (various business units and national subsidiaries) and external stakeholders, considering available capacities
  • Manage escalations related to service operations (including SLAs) at the corresponding vertical level
  • Ensure stable, high-performing, and efficient service operations at competitive costs.
  • Manage day-to-day business partner, business project manager interaction, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions
  • Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting
  • Budget management and financial forecasting for operations and projects
  • Identify improvement potentials with the development team and support their realization

You offer us:

  • Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
  • Relevant experience as a service manager providing IT services and in managing projects
  • Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified
  • Experience in managing external service providers
  • Experience in managing Campaign automation and/or marketing applications
  • Structured way of working and strong analytical skills
  • Business fluent in English
  • Strong team player and cooperative, experienced in lateral leadership
  • Intercultural competence and experience with international cooperation